Fuji Xerox Expands Maintenance and Inspection Operations with Smart Glasses

Fuji Xerox is expanding its maintenance and inspection operations for multifunction devices using smart glasses to wide format multifunction devices that print drawings and other documents. In April, Fuji Xerox started using smartglasses for commercial printing machines, with customer engineers (CEs) engaged in maintenance and inspection operations wearing the glasses. In the maintenance and inspection work that began in April in Japan, the company has been using the "Infomesh Visual Navigator," a remote work support solution using smart glasses from NTT Data Newson (Minato-ku, Tokyo). (Minato-ku, Tokyo), a remote work support solution using smart glasses. A total of 100 units of smart glasses have been installed. Therefore, accurate and prompt maintenance and inspection work is indispensable. The use of smart glasses has reduced the maintenance time by about 30% for long hours of work exceeding two hours. Photo taken on November 22, 2019, credit: Nikkan Kogyo Shimbun / Kyodo News Images