Toyota offers apology, defends recall response as customer-first

NAGOYA, Japan - Toyota Motor Corp. Executive Vice President Shinichi Sasaki speaks about the company's massive recall during a press conference in Nagoya on Feb. 2, 2010. Sasaki, in charge of quality and customs service operations, offered an apology to customers for the recall that could reach up to 4.45 million vehicles worldwide over potentially defective accelerator pedals.

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